faq

Yes, our studio is located at

6 McGregor Ave Mount Martha, Victoria 3934

We'd love you to pop in so check our open times on Insta or contact us for a time to suit you.

Of course, and its free!

We'd love to see you, check out our studio open times (listed weekly on Insta) and pop in or message us with a time to suit you - we are super flexible with times.

Our studio is located 6 Mc Gregor Ave Mount Martha 3934

Sure can!

If we have your choice available, you can arrange to hire today, we will work with you for collection or delivery service.

We accept bookings up to one year in advance and recommend reserving your piece as soon as you’ve made your decision. Some of our most popular items tend to book out months in advance. Secure your favourite early to avoid disappointment!

You can choose.

A) You can collect from our studio in Mount Martha free of charge at a time convenient to you.

B) We can send your dress to you via express post (delivery times 1-3 business days) FEE $30 including return postage

C) We can personally deliver the dress to your home, workplace or school anywhere on the Peninsula, stress free guarantee FEE $50 includes return postage.

You choose

A) Drop off free of charge to our studio in Mount Martha, drop box available.

B) Use a return express post satchel provided FEE $15

No way!

Simply wear your dress, have a great time and return it to us - we take care of the cleaning.

If you do have a spill on your dress please do not attempt to clean it as further damage may occur.

Each of our garments are cleaned and steamed before we send them.

If you receive your dress with slight creases- please DO NOT IRON. Please steam it on low heat with a clothes steamer or hang it in your bathroom while you shower, the steam will help remove creases.

We expect customers to take reasonable care, but we also know accidents happen.

If you have an accident with food/ drink etc., please do not attempt to clean the dress yourself! Just let us know what happened and our expert dry cleaners will do the cleaning for you.

For damage to fabrics - We do minor repairs free of charge.

According to the T&C's there may be extra charges in severe cases for cleaning, repairs or replacement.

Please return your garment the day after your event so the next person can enjoy theirs.

When making your booking select the event date, our system will automatically allow for delivery and return times.

If you require an extended booking, please contact us for a quote.

We depend on our customers returning their dresses in time so our next customer can enjoy their event.

If you return your rental late, a late fee may be charged, please see T&C's.

No worries, we will be aware of this.

Just drop your return satchel to the nearest Australia Post Office or Yellow Express Postal box on your return date.

If you are returning it to our studio we have a drop box available for out of hours service

If you are collecting from our studio or using our personal delivery service please let us know what works for you and we'll sort out a suitable time with you.

The estimated express post delivery time is 1-3 business days. When making your booking please select your event date and our system will calculate delivery and return times.

Pick up from our Mt Martha studio is free

Express Post $30 including return postage

Our Peninsula delivery service is $50 including return postage

To secure your garment, full payment is required via our website or in-store when making your booking. We understand you have many costs when preparing for your big event and trust our customers to care for our garments so we do not ask for a bond.

If you do not see the dress of your dreams on our website let us know, if we can source it we will!

We are always on the look out for new additions to our collection so if you have items you think we may be interested in let us know.

We would love to stock all sizes in all ranges. Currently, we stock sizes 4 to 12 - as we continue to grow, we will expand our range.

Unfortunately we cannot offer refunds for changes of mind or sizing. If you wish to cancel your order, we have a 72-hour cancellation window prior to receiving your item. In such cases, a store credit will be issued. Cancellations made after this 72-hour period will be considered at our discretion, and a store credit may still be offered. Please note that delivery and shipping fees are not included in the store credit. The garment must be returned in its original condition.

We really do not want you to be unhappy with your decision when you have a great event so we will do everything we can to assist you if something goes wrong, contact us as soon as you think there is an issue.

Don’t stress! Just visit your nearest Australia Post outlet and purchase a new EXPRESS POST satchel.

Returns are to be made out to:

Peninsula Dress Hire

6 Mc Gregor Ave Mount Martha Vic 3934

Yes, we can! We ship to all major cities using Express next day delivery.

We do! If you think you have an item we may be interested in please contact us for further information