Returns

All returns must be lodged with an Australia Post outlet prior to 4pm on the final day of your hire. If your hire ends on a weekend or public holiday, please lodge with an Australia Post outlet on the first business day available. Please retain the receipt issued by Australia Post as proof of lodgement of your return. We do not recommend the use of a post box as you will have no evidence of lodgement which is required in the event a parcel is missing or lost in transit.

Refunds

You will be entitled to a refund if the garment is received damaged beyond normal wear and tear expected of a hire garment (to be determined by Peninsula Dress Hire at Peninsula Dress Hire’s discretion and acting reasonably). You acknowledge and agree that you are hiring a second-hand garment that has been worn previously and that some wear and tear is to be expected. 

If you wish to cancel your order...

a.     and cancel more than 8 days before the agreed rental date, you will receive a store credit minus a $30 administration fee.

b.      and cancel less than 8 days before the agreed rental date, refunds or credits are not available.

c.     If an item has already been sent or picked up by the borrower, neither a refund or credit is available.