Terms of service
Hire Agreement and Terms & Conditions
Agreement
1. By paying the rental price to Peninsula Dress Hire, you are agreeing to hire the garment from Peninsula Dress Hire subject to the terms and conditions set out in this document.
2. You acknowledge and agree that:
a. the garment remains Peninsula Dress Hire property at all times;
b. you must not damage the garment; and
c. you bear the entire risk of loss or damage arising out of or in connection with the use and storage of the garment from collection/receipt until the return of the garment to Peninsula Dress Hire
Payment
3. Payment of the rental price must be made at the time the order is placed through the payment services provided by Peninsula Dress Hire. Peninsula Dress Hire is unable to process your order(s) until such payment is made and proof of payment is received.
4. Payment of hire signifies agreement to our Terms and Conditions.
5. A booking is confirmed upon receipt of rental price and postage (if applicable) AND proof of payment (via website or other means if applicable).
6. Once the rental price for a garment has been paid for in full, subject to any other clause of this agreement, credits will only be provided at the discretion of Peninsula Dress Hire (see Refunds and Cancellations).
Hire Period
7. All garments are booked for a 4-day rental period including delivery and return timeframes - this will appear on the booking selection as a 2 day hire period.
a. For example, local pickup booking from Thursday to Sunday; return by Monday 5pm to collection site.
b. For example, mail delivery booking from Thursday to Sunday; return garment using your supplied prepaid label to a YELLOW express Australia Post box or an Australia Post outlet by Monday 4pm.
8. Longer hire periods are to be agreed upon in writing between Peninsula Dress Hire and the borrower.
Returns and Late Fees
9. All garments are to be returned to Peninsula Dress Hire (unless otherwise agreed by Peninsula Dress Hire in writing) by 4pm 4-days (inclusive) following collection of the garment.
a. If you selected pick up as your delivery method, you must return the garment to the same address as you collected it from by the return date unless otherwise arranged in writing with Peninsula Dress Hire.
b. If you received the dress via post, please use the return prepaid label provided and place in an Australia Post YELLOW Box before 4pm or lodge at Australia Post for return.
10. If the garment is not returned by agreed return time:
a. you will be charged late fees in the amount of $30 per day until the garment is returned to Peninsula Dress Hire; and
b. and the garment is not returned within 7 days from the Return Time, the late fees you will be charged will be the amount of the recommended retail price (RRP) of the garment as listed on Peninsula Dress Hires’ website.
Condition, Cleaning, and Damage
11. You agree to return the garment to Peninsula Dress Hire in the condition it was provided to you.
12. All cleaning of the garment will be arranged by Peninsula Dress Hire. In hiring the garment you agree that you will not attempt to clean the garment (the garment may further damaged by this process).
13. If a garment is returned with minor damage (to be determined at the discretion of Peninsula Dress Hire)
a. you will be liable for the cost of the repair (which is to be paid by you in addition to the rental price already paid). The cost of repair will be determined in good faith by Peninsula Dress Hire.
14. If a garment is returned with major damage (to be determined at the discretion of Peninsula Dress Hire acting reasonably)
a. you will be liable for the full replacement cost of the garment (which is to be paid by you in addition to the rental price already paid), which will be determined in good faith by Peninsula Dress Hire and which may be up to, but not above, the RRP of the garment. Upon payment the garment will be returned to you.
15. You agree to pay the additional fees and costs (if applicable) set out in this agreement within 7 days of being advised of that amount in writing.
Refund and Cancellation
16. You will be entitled to a refund if the garment is received damaged beyond normal wear and tear expected of a hire garment (to be determined by Peninsula Dress Hire at Peninsula Dress Hire’s discretion and acting reasonably). You acknowledge and agree that you are hiring a second-hand garment that has been worn previously and that some wear and tear is to be expected.
17. If you wish to cancel your order
a. and cancel more than 8 days before the agreed rental date, you will receive a store credit minus a $30 administration fee.
b. and cancel less than 8 days before the agreed rental date, refunds or credits are not available
Collection of Outstanding Amounts
18. Peninsula Dress Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to legal action and/or using third party collection agencies.